1. Information We Collect
1.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Contact us through our website forms
- Request information about our services
- Engage our services for app development projects
- Subscribe to our newsletter or updates
The types of personal information we may collect include:
- Name and contact information (email address, phone number)
- Company name and business information
- Project requirements and specifications
- Communication preferences
1.2 Technical Information
When you visit our website, we automatically collect certain technical information:
- IP address and location data
- Browser type and version
- Device information
- Website usage patterns and analytics data
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide app development services, respond to inquiries, and manage projects
- Communication: To send project updates, respond to support requests, and provide customer service
- Business Operations: To improve our services, analyze website usage, and conduct business analytics
- Legal Compliance: To comply with legal obligations and protect our legal rights
- Marketing: To send promotional materials and updates about our services (with your consent)
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
3.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Website hosting and maintenance
- Email communication services
- Analytics and performance monitoring
- Payment processing
3.2 Legal Requirements
We may disclose your information if required by law or in response to valid legal requests, including:
- Court orders or subpoenas
- Government investigations
- Protection of our rights and property
- Prevention of illegal activities
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against:
- Unauthorized access or disclosure
- Accidental loss or destruction
- Malicious attacks or data breaches
- Unauthorized alteration or misuse
Our security measures include:
- SSL encryption for data transmission
- Secure server infrastructure
- Access controls and authentication
- Regular security audits and updates
5. Your Privacy Rights
5.1 GDPR Rights (EU Residents)
If you are located in the European Union, you have the following rights:
- Right of Access: Request access to your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Limit how we process your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing for marketing purposes
- Right to Withdraw Consent: Withdraw consent for data processing
5.2 CCPA Rights (California Residents)
If you are a California resident, you have the following rights:
- Right to Know: Information about data collection and use
- Right to Delete: Request deletion of personal information
- Right to Correct: Correct inaccurate personal information
- Right to Limit: Limit the use of sensitive personal information
- Right to Non-Discrimination: Equal treatment regardless of privacy choices
5.3 Exercising Your Rights
To exercise your privacy rights, please contact us at dev@answertick.com with:
- Your full name and email address
- Description of your request
- Proof of identity (if required)
We will respond to your request within 30 days (or as required by applicable law).
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve website functionality and user experience
- Analyze website traffic and usage patterns
- Remember your preferences and settings
- Provide personalized content
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes and enforce agreements
- Support business operations
Typical retention periods:
- Contact inquiries: 2 years from last contact
- Project data: 5 years after project completion
- Marketing data: Until you unsubscribe or withdraw consent
- Technical logs: 12 months
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:
- Standard contractual clauses
- Adequacy decisions by regulatory authorities
- Other legally approved transfer mechanisms
9. Children's Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we discover that we have collected information from a child under 16, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the "Last updated" date
- Sending email notifications for significant changes
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We are committed to resolving privacy concerns promptly and transparently.
12. AnswerTick Mobile Applications Privacy
This section applies specifically to mobile applications developed and published by AnswerTick for our own business purposes.
12.1 Data Minimization Principle
For applications developed and operated by AnswerTick, we adhere to strict data minimization principles:
- No Personal Data Collection: We do not collect personal information unless absolutely necessary for app functionality
- Minimal Data Approach: When data collection is required, we collect only the minimum amount necessary
- Purpose Limitation: Any collected data is used solely for its intended purpose
- Local Storage Priority: Where possible, data is stored locally on the user's device rather than transmitted to our servers
12.2 Types of Data We May Collect (If Any)
In our own applications, we may collect minimal data only when necessary for core functionality:
- Usage Analytics: Anonymous usage patterns to improve app performance (no personal identifiers)
- Crash Reports: Technical information to fix app crashes (automatically anonymized)
- App Performance: Anonymous performance metrics for optimization
12.3 What We DO NOT Collect
In our own applications, we explicitly do not collect:
- Names, email addresses, or contact information (unless app functionality requires it)
- Location data (unless the app is specifically location-based)
- Photos, camera, or microphone access (unless core to app function)
- Device contacts or calendar information
- Browsing history or other app usage
- Social media profiles or accounts
12.4 Third-Party Services
Our applications may use minimal third-party services:
- App Stores: iOS App Store and Google Play Store for distribution
- Anonymous Analytics: Privacy-focused analytics that do not track individuals
- Crash Reporting: Automated crash reporting with personal data removed
12.5 User Control
Users have complete control over their data in our applications:
- Opt-Out: Users can disable any optional data collection through app settings
- Data Deletion: Users can request deletion of any collected data
- Transparency: Clear notifications before any data collection occurs
- No Tracking: We do not track users across apps or websites
12.6 Children's Privacy
Our applications are designed with privacy by design principles. If any app is suitable for children under 13, we ensure:
- No personal information collection from children
- COPPA compliance for US users
- Parental control features where appropriate
- Educational content without tracking
12.7 Data Security for Our Apps
For any data that must be collected:
- Encryption in transit and at rest
- Regular security audits
- Automatic data minimization and deletion
- No data sharing with third parties for commercial purposes
12.8 Updates and Changes
If we update our data practices in any application:
- Users will be notified through app updates
- Continued use constitutes acceptance of changes
- Users can always contact us with privacy concerns
- We will maintain the same minimal data collection principles
This Privacy Policy is designed to comply with GDPR, CCPA, COPPA, and other applicable privacy laws as of January 2025. For specific legal advice, please consult with qualified legal counsel.